Friday, 18 May 2012
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It Manager Job in Dubai, UAE

Education : Bachelors Degree




Experience : 1 - 5 Years




Skills : skills/experience include: 

Excellent troubleshooting skills 
Excellent people skills nd the strong ability to communicate technical ideas to the end user community 
Prior PC/ Networking/ Support experience and advanced technical training


Responsibilities :

Creating, maintaining and monitoring systems for responding to customer/end user technology issues and inquiries. 
Day to day monitoring and maintenance of all network and technology tools.
Accountable for the day-to-day motivation, supervision and performance of all IT support personnel. Development and implementation of technology training programs. 
Periodic travel to remote facilities, after hour and week-end work Required.

Networking

  • Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
  • Implements network security at the regional level as established by corporate Security Director.
  • Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
  • Oversees the administration of the company's WAN.

Telephony

  • Manages and develops upgrades to the company's telephone system at the regional level.
  • Oversees all telephone changes, including routing for seating assignments.

Training & Lab Maintenance

  • Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.

Internal Systems

  • Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
  • Works with project teams to help implement Internal Systems.

Help Desk Administration

  • Oversees all help desk activities at the regional level.
  • Responds to escalated help desk issues.
  • Oversees the administration and maintenance of our tracking software.
  • Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management

  • Builds and maintains vendor relationships and manages the purchase of hardware and software products.
  • Manages the purchasing of all software, hardware and other IT supplies at the regional level.
  • Ensures that company assets are maintained responsibly.
 

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