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Relationship Manager job in Dubai, UAE |
Education : Bachelors Degree.
Experience : 1 - 5 Years.
Salary : $120,000 to $200,000 Skills : - Excellent communication and listening skills.
- The ability to explain complex information clearly and simply.
- Good sales and negotiation skills.
- An interest in financial products and markets.
- Good mathematical and computer skills.
- The drive and motivation to meet targets.
- Honesty and a trustworthy manner.
- Accuracy and attention to detail.
- The ability to analyse and research information.
Responsibilities :
- P&L: Responsibility for reaching or exceeding budgeted financial goals in one or more of our key customer retention categories - saves and reinstatement, customer longevity, load ups, and cross sell - using a variety of communication media including invoice text, inserts, email and telemarketing.
- Campaign Planning & Execution: Responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This includes idea generation and exploration, preparing and presenting proposals, overseeing the creative and production processes and championing successful execution.
- Campaign Analysis: Analyze campaign outcomes in detail, using a variety of proprietary software applications. Draw insights and present results clearly to facilitate sound decision making on next steps.
- Budget/Forecast: Build a detailed, bottom-up annual budget for areas of responsibility. Supply key inputs to the quarterly reforecast, using the most accurate, up-to-date information available. Be prepared to discuss assumptions used for developing budgets and forecasts.
- Special Projects: Participate in a variety of special projects as requested, including explorations of system or process improvements, new retention categories, and joint projects with Customer Service.
- Customer Focus: Working with Customer Service, Marketing Services and Operation to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
Description :
As Relationship Manager you will help people get the most from their money, make the right choices and make their money work for them.
Often working for a bank or building society, you'd be the number one resource for customers to get advice on their account. This would range from their account details to advice on the best financial service for them. You'd have to assess each individual customers needs and accounts as well as generating new business and clients.
Speaking with customers would be a large part of your day to day work, either over the phone, on the internet or face to face. You'd set up a meeting with them, discuss their financial needs and details and keep records, negotiate over financial products and keep your customers well informed and advised at all times.
It would be important for you to keep up to date with the latest products, services and financial laws so you can give reliable advice. You will also be expected to meet sales targets, by offering them to clients and also drawing in new ones to increase business.
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