Friday, 18 May 2012
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Call Center Executive job in Dubai, UAE

Education : Diploma.

Experience : 1 - 5 Years.

Skills :
  • Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
  • Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.

Responsibilities :
  • Answer phones and respond to customer requests.
  • Sell product and place customer orders in computer system.
  • Provide customers with product and service information.
  • Upsell products and services.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Research billing issues.
  • Research misapplied payments.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Recommend process improvements.
  • Other duties as assigned.

Description :
Overseeing the daily activities and duties at a centre is the direct responsibility of a Centre Manager. They handle the security, operational and financial matters while overseeing the booking of resources.
A Centre Manager usually performs many of the following tasks :
  • Managing a Centre
  • Preparing weekly or monthly reports
  • Attending management meetings
  • Taking advantage of business opportunities
  • Performing administrative duties
  • Budgeting
  • Overseeing the upkeep of the building
  • Supervising staff
  • Handling daily ad hoc responsibilities
 

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