Friday, 18 May 2012
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Customer Care Job in Dubai, UAE

Customer Care Job in Dubai, UAE

According to the U.S. Bureau of Labor Statistics, customer care representatives held 2.3 million jobs in 2008. While a large number of these positions were held in traditional retail environments, many others existed in telephone service or "call center" environments.

Careers in customer care are an excellent fit for people who work well with others, are able to find creative solutions to complex problems and have strong communication skills. There are several additional details that should be understood before entering a career in customer service.

 

Education :  Bachelors Degree




Experience :  1 - 5 Years

 

Daily Customer Contact

Customer care professionals have daily contact with customers within a wide variety of industries. These contacts may be business-to-business interactions or business-to-consumer interactions. While interfacing with customers, representatives must demonstrate professionalism, product knowledge and an overall demeanor that will please the customer.

Because the business landscape has changed, many customer care representatives work in call centers or via email interaction with clients, which can make interaction more difficult than in prior years when much of the interaction was face-to-face. For instance, phone representatives must communicate a welcoming, polite, cheerful, and understanding tone to customers who cannot see their facial expressions or body language.

 

Customer Satisfaction

The primary task of a customer care representative is to create a positive experience for each customer. Companies know that satisfied customers are more likely to become loyal, repeat shoppers. People who work in this industry are required to focus on building positive relationships with customers. They must determine their customers' needs and meet them with products and services offered by the company.

 

Resolving Customer Complaints

Customer care professionals must identify and resolve any disputes that may arise between the company and its customers. The customer care representative is the main point of contact for consumers in many industries and may hear more complaints than employees in other departments. However, people who work in customer care must remain professional, patient, and diplomatic while working diligently to find a solution that will satisfy the upset customer. Customer care workers should naturally possess an approachable disposition and must not take their customers' negative behavior personally.

 

Transaction Processing

Customer care representatives regularly operate computers, cash registers, and other devices. They may be required to perform data entry or may be asked to provide information to their customers. They may also be entrusted with sensitive information, such as credit-card numbers, Social Security numbers and other proprietary data. Because of this, customer care professionals must work accurately, discreetly, and efficiently. They should behave professionally and must report any breach of security to their employers immediately.

 

Team Environment

Customer care employees regularly work with other employees and other departments to accomplish their goals. They should possess strong communication skills and should feel comfortable working in a team atmosphere. Likewise, customer care professionals may be called upon to perform tasks that fall slightly outside their job descriptions, such as cross selling. They should be prepared to carry out these duties with the same level of professionalism that one might employ in their regular customer service duties.
 

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