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Customer Service Coordinator Job in Dubai, UAE
A customer service coordinator is someone who is in charge of an
organization's sales department. Customer service coordinators set sales
goals and policies, hiring and training a customer service team to meet
them. Customer service coordinators assist their teams in landing
clients and managing accounts, reviewing the overall production of their
staffs and assigning territories Education : Higher Secondary
Experience : 1 - 5 Years
Skills :
- Has very good communication skills (English & Arabic)
- Proficient in Microsoft Applications
Responsibilities :
1. Handle the customer Complaints Management System
2. Retrieve data from the system for the daily released cars.
3. Ensure that needed raw data is transferred on daily basis to the Call Center for service (technically correct).
4. Ensure that complaints/queries will be processed properly within 48 hours
5. Fill in Call Center - contact files in a comprehensive and clear manner.
6. Continuous improvement of the database by entering complete data in the agreed format.
7. Initiate action for long term adaptation of processes.
8. Accomplish a monthly, quarterly and annual target achievement and activity plan.
9. Ensure to achieve customer satisfaction at all times.
10.
Contact customers after workshop visits and measure customer
satisfaction regarding repair quality, handling process and staff
approach.
11. Maintain and supervise customer files, monitoring
the number of regular customers, the service penetration and basic data
of customers and their vehicles.
12. Create customer files for new customers and update old customers data.
13. Update the Info Tower in the premise.
14.
Greet and attend ladys customers as they enter the service reception,
and seek out details of the vehicle concerned to report it later on to
the service advisor who in his turn will diagnosis the problem.
15.
Update the ladys customers about their car and get their approval
regarding the job that it supposes to be done in addition to the cost. Basics
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Customer service coordinators work for clothing stores, telemarketing agencies, computer manufacturers, and public banks, among other businesses.
Basically, any organization that needs sales and quality customer
service needs someone to coordinate it. Customer service coordinators
must make sure their employees work as a team and aim to keep morale
high. They also work with managers of other departments, such as
warehousing and marketing, all with the goal of helping the company stay
profitable.
Skills
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Customer service coordinators
must be confident, organized, persistent and assertive. They need to be
skilled at directing others via strong communication, and capable of
solving problems. They also should understand the company's mission and
be passionate about its product and services. On top of those things,
customer service coordinators need to possess basic analytical skills,
and depending on the industry, may need to have a firm grasp of math and
computer software related to sales.
Background
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Customer service is a
wide-ranging field, making it impossible to pinpoint requirements to
become a coordinator. But in general, almost all have had success in
sales. Also, many companies won't hire customer service coordinators
without at least an associate degree. Many require bachelor's degrees as
well--with a focus on courses in business, marketing, administration
and finances. More than anything, customer service coordinatos should
have displayed leadership skills in another position.
Prospects
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Many customer service
coordinator positions are highly coveted, making them difficult to land.
According to the U.S. Bureau of Labor Statistics, jobs for sales
managers are expected to grow only by 5 percent from 2008 to 2018, which
is a slightly slower rate than the national average during the same
time frame. However, the BLS noted, those with a college degree or sales
experience "should have the best opportunities."
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Jobs in Dubai