Friday, 18 May 2012
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Call Center Agent Job in Dubai, UAE

 

Call Center Agent Job in Dubai, UAE

Call center agents are a type of customer service representatives. They serve as a link between businesses and the customers they serve by providing support over the phone. Specific duties vary depending on the type of product or service a call center agent's employer provides. Call center agents may take hotel reservations, offer technical support or answer general questions.

 

Education :  Higher Secondary




Experience :  Not Required




Skills :  Arabic (MUST), English, customer orientation, sales skills, computer skills


Responsibilities :  Handling inbound / outbound calls

 

Education and Special Skills

Employers prefer candidates with a high school diploma and basic computer skills. On-the-job training is provided before call agents assist customers. Candidates with bilingual abilities are in particular demand.

Job Outlook

Job projections for all types of customer service representatives are positive. According to the U.S. Bureau of Labor Statistics (BLS), employment opportunities for customer service agents are growing. Approximately 400,000 new jobs are expected to be created between 2008 and 2018, an increase of about 18 percent. By the end of this decade, there will be more positions available than job seekers.

Earnings

Most call center agents are paid by the hour. According to a BLS report, the median hourly wage for customer service representatives was $14.36 in 2008; however, wages vary. The highest 10 percent of earners made more than $23.24 an hour, while workers on the other end of the spectrum made less than $10 an hour. Location, company size and the specific duties required for a position all factor into a call agent's earning potential.

Work Environment

A small percentage of work-at-home opportunities are available. Most agents work at a physical call center located inside an office building. Each agent is assigned a small workspace within these call centers. Although well-maintained and well-lit, these call centers may become noisy and cramped as employers try to accommodate a large staff in a small space.

Although most employers provide headsets, neck strain is still a problem. Call agents regularly look at computer screens for hours on end while inputting information into computer systems. As a result, repetitive motion injuries, eye strain, muscle strain and headaches are all a concern.

Work Schedules

Early morning, evening and night shifts are widespread. Many employers operate their call centers around the clock so clients can get customer support whenever they need it, day or night. Holiday and weekend work is also common. Employers increase hours and staff levels during the business' busy season when more incoming calls are expected. Many of these peak seasons fall near or around Christmas.
 

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