Friday, 18 May 2012
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Receptionist job in Dubai, UAE

Receptionist job in Dubai, UAE

 

Education :  Higher Secondary



Experience :  1 - 5 Years



Skills : Excellent customer service and communication and presentation skills,
strong leadership skills. Must be fluent in English. Knowledge of other languages
would be an advantage. Excellent computer skills (MS Word, Excel), experience
with Shortcuts bookings system would be an advantage.

Education: Higher Secondary or bachelor; Beauty Therapy back ground would be
an advantage.

Experience: minimum experience of 2 years as the head of Reception, Spa
reception experience would be an advantage.


Responsibilities :  Responsibilities: being knowledgeable about all services and products offered at
Nivea Haus Spa, responsible for maximizing daily bookings promoting services/
products, upselling leading and motivating reception team, directing Nivea Haus
spa staff with regards to their clients appointments, handling clients complaints
professionally.

Description : 
Job Description: Advise clients on available services and products at Nivea Haus
Spa, answering the calls, adhering to all Reception operation and reservation
standards and ensuring that the same followed by reception staff. Training and
educating reception staff where required, ensuring that correct communication
between clients, reception staff and service performing staff is in place at all
times; developing required SOPs and other operating procedure in order to
improve reception operation and customer service, respecting multi-national
culture of the team;


Main Job Tasks and Responsibilities

  • answer telephone, screen and direct calls
  • take and relay messages
  • provide information to callers
  • greet persons entering organization
  • direct persons to correct destination
  • deal with queries from the public and customers
  • ensures knowledge of staff movements in and out of organization
  • general administrative and clerical support
  • prepare letters and documents
  • receive and sort mail and deliveries
  • schedule appointments
  • maintain appointment diary either manually or electronically
  • organize meetings
  • tidy and maintain the reception area

Education and Experience

  • high school diploma generally required
  • knowledge of administrative and clerical procedures
  • knowledge of computers and relevant software applications
  • knowledge of customer service principles and practices
  • keyboard skills


Key Competencies

  • verbal and written communication skills
  • professional personal presentation
  • customer service orientation
  • information management
  • organizing and planning
  • attention to detail
  • initiative
  • reliability
  • stress tolerance

 
 

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