Friday, 18 May 2012
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Telemarketing job in Dubai, UAE

Education :  Higher Secondary

Experience :  Not Required
Salary Average : $23,520 per year

Job Tasks :

  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Conduct client or market surveys in order to obtain information about potential customers.

Description : Telemarketers are sales and marketing representatives who do business strictly by telephone. A wide variety of products and services from office supplies to savings accounts to resort memberships are sold through telemarketing. Some specialists sell directly, while others gather information that will help identify potential customers or determine the success of new products.

Many telemarketers are required to call people from a long list of names. Once telemarketers engage a potential customer on the phone, they must read a scripted sales pitch to the customer in an attempt to sell him or her a product. In some instances telemarketers make up their own sales script but more often than not the script is provided to them by their employers. Telemarketers may also be responsible for generating their own list of names from telephone directories and lists purchased by their company.

The duties of telemarketers may include confirming orders placed with field representatives and conducting marketing surveys to find sales prospects. In some cases telemarketing is only one part of a company's overall sales operation, and the telephone specialists work as a team with direct-mail or field experts. In these instances telemarketers typically target people who have already purchased merchandise from the company.

Telemarketing requires no particular educational credentials and training is generally provided on the job. Specialists in the field come from a variety of backgrounds. The most successful workers have good telephone personalities and strong sales skills.
 

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